FAQs

How do I get started? Complete an application by clicking on the apply link on the navigation bar. Applicants will be contacted within 24-48 hours upon submitting their application.

Are there any states that are illegible? We currently contract with agents throughout the United States but currently we are unable to contract with agents who reside in California, Connecticut, Maryland, Massachusetts, New York, Oregon, or Wisconsin.

What’s the minimum age to become an agent? Agents must be 18 years or older and legally authorized to work in the United States. You will be required to have documentation documenting you are legally authorized to work in the United States.

How many hours am I required to work? Most clients require a minimal 15-20 hours per week as well as minimal number of hours on specific days. You are allowed to work more hours if more hours are available.

What is the pay rate? Pay varies by client and range between $4.50 and $8.00 per 30-minute service interval or $9.00 and $16.00 per hour.

Are there any initial costs to sign up? Initial costs are the $30 background check and the equipment you will need to purchase. Please view the equipment page by clicking on the equipment link on the navigation bar for the required equipment.

Is this W-2 or 1099 employment? All agents are considered independent contractors. This employment is 1099 and all agents are responsible for their own taxes. Agents will receive their 1099 by January 31.

Does this position come with benefits? All employees are responsible for securing his or her own health care insurance.

When is pay day? Agents will be paid on the 15th and last day of the month via direct deposit.

What equipment do I need to become an agent? The required equipment is outlined on the “Equipment” link on the navigation bar.

How soon will I be able to start taking calls? You will begin taking calls as soon as you have completed client certification. Some certification courses run 2-6 weeks.

What fees are involved? There is an IBO fee of $50 per pay period that includes the Arise platform usage fee and covers 24/7 support, research, and resolution of any issues, processing your invoices and payments for work performed. As a 1099 independent contractor, you can deduct all fees paid when filing your taxes, something that W2 employees cannot do.